No sound

The box shows that something is playing, but nothing comes out of the speaker? Go through the points in order

The box shows that something is playing, but nothing comes out of the speaker? Go through the points in order.

1. Volume and maximum #

• Are Volume now and Maximum (hearing protection) above 0? You find both under Settings › Audio › Volume (Sound and volume).
• A very low maximum catches the volume, even if you keep turning the knob.

2. Output device #

• Is the box playing on a Bluetooth device that is not connected at the moment? Choose the box itself as the output: in the app on the start page under Output (Speaker), or on the display with a tap on the volume at the top of the player (The player, Bluetooth).
• Is Bluetooth on and a device nearby that the box takes over automatically? Switch the device off or turn Connect automatically off.

3. Sound card #

Settings › Audio › Sound card: Does the chosen card match your hardware? A wrong choice stays silent. After changing the sound card the box must be restarted.

4. Hardware #

• Is the speaker connected and switched on, are plugs and cables firm?
• For onboard outputs: the sound card setting chooses between 3.5 mm jack and HDMI.
• If you hear crackling or dropouts, check whether the display shows an undervoltage warning: a power supply that is too weak also makes the sound drop out (System and expert settings).

5. Spotify #

If the sound is missing only with Spotify, read Spotify does not play.