Troubleshooting
When something does not work, look here for the sign you see
When something does not work, look here for the sign you see.
| Problem | Page |
|---|---|
| The box plays, but nothing can be heard | No sound |
| The app cannot be opened | The app is not reachable |
| Spotify content does not start | Spotify does not play |
| The box gets stuck when switching off | The box hangs when shutting down |
| Wi-Fi symbol missing, display dark, update and more | More cases |
If nothing of this helps
- Look into Box health and the logs (Logs and status).
- Under Settings › System › About the box download the support info: version, settings without passwords, library and network and system state in one file. Logs are not included; download them under Logs as well.
- Ask the community: Discord or mupibox.de. You can also report a bug on GitHub: splitti/MuPiBox.